Support Policies and Holiday Schedule
Technical Support is a paid service of PowerChurch Software.
A free technical support period is provided with the purchase of the program. 90 days are provided with the initial program purchase and 45 days are provided with the purchase of an update.
These free periods of support do not begin until the first support call or e-mail. After any available support period expires, there is the option of either paying for technical support on a per call basis which is $30 (US) or signing up for a 6 month support subscription which is only $124 (US). The per call option includes a week of free follow-up on the same support issue, but the 6 month support option allows you to call as often as needed during the 6 month period. Please note that phone and e-mail support both fall under these terms.
If you are in the US or Canada and you would like to contact us by phone, our toll-free support number is (800) 486-1800 and our support hours are 9AM to 6PM Eastern, Monday through Friday. For users outside the US and Canada, please call (828) 665-1818.
To contact us by e-mail, simply submit your questions by filling out the support request form here or you can send an e-mail to support@powerchurch.com. Please be sure to include your church’s name and Registration Number.
A free technical support period is provided with the purchase of the program. 90 days are provided with the initial program purchase and 45 days are provided with the purchase of an update.
These free periods of support do not begin until the first support call or e-mail. After any available support period expires, there is the option of either paying for technical support on a per call basis which is $30 (US) or signing up for a 6 month support subscription which is only $124 (US). The per call option includes a week of free follow-up on the same support issue, but the 6 month support option allows you to call as often as needed during the 6 month period. Please note that phone and e-mail support both fall under these terms.
If you are in the US or Canada and you would like to contact us by phone, our toll-free support number is (800) 486-1800 and our support hours are 9AM to 6PM Eastern, Monday through Friday. For users outside the US and Canada, please call (828) 665-1818.
To contact us by e-mail, simply submit your questions by filling out the support request form here or you can send an e-mail to support@powerchurch.com. Please be sure to include your church’s name and Registration Number.
| PowerChurch Software Holiday Schedule | |
| April 2, 2010 | Good Friday (Close at 3PM) |
| May 31, 2010 | Closed for Memorial Day |
| July 5, 2010 | Closed for Independence Day |
| September 6, 2010 | Closed for Labor Day |
| November 25-26, 2010 | Closed for Thanksgiving |
| December 24, 2010 | Closed for Christmas |